Effective Date: December 10, 2014
Purchase Invoices
Invoices are issued for all purchases and are due upon receipt. Full payment of all purchase invoices must be received and processed
by Rhineland Cutlery.ca / Sherrick Holdings Ltd. staff prior to shipment of any product. If a payment is not received or payment method
is declined, no items will be shipped.
Payments
Accepted Methods of Payment are: Credit Card (Visa, Master Card, Visa Debt, Discover, and American Express), Cheque/Money
Order. Credit cards will be charged when you place your order.
Cheques/Money Orders can be mailed to:
Sherrick Holdings Ltd.
Box 4143 Sumas Way
Abbotsford, BC
Canada V2S 8R1
Shipping
Shipping costs are the sole responsibility of the purchaser. Shipping rates are determined by the carrier and are based on the weight of
your products and your location. Shipping costs are non-refundable.
Rhineland Cutlery.ca / Sherrick Holdings Ltd ensures that all packages are secured appropriately for method of shipment. If an item
is damaged during shipping, buyer is to make a claim to the shipping company; Rhineland Cutlery.ca / Sherrick Holdings Ltd is not
responsible for damage to contents after items leave their facility.
Carriers
We typically use regular shipment provided by Canada Post to deliver our orders.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some
orders may not have tracking numbers.
Back Orders
If an item you have purchased is out of stock, it may be shipped to you separately from your original order. You will not be charged any
additional shipping and handling for the second shipment.
Returns & Refunds
If you are not completely satisfied with your purchase, you may return your items for refund within 10 days of your original purchase.
Items must be returned in good condition with no noticeable wear or use, and in their original packaging. All returned items are subject
to review by Rhineland Cutlery.ca / Sherrick Holdings Ltd staff prior to approval to ensure that returned items are able to be restocked.
Once your item has been received, reviewed and deemed to be in good condition, a refund will be issued using the same method of
original payment. No refunds will be issued on items returned after 10 days or on returned items that are damaged, worn, or otherwise
misused. Refunds are typically issued within 14 days of return receipt.
Restocking Fee
All items are subject to a 30% restocking fee; this amount will be deducted from your refund.
Return Exceptions
Some items cannot be returned: Note there are no refunds on special orders or engraved items.
Exchanges
Rhineland Cutlery.ca / Sherrick Holdings Ltd reserves the right to deny any and all exchanges of product, except where required by
Warranty.
Warranty Returns
Rhineland Cutlery products carry a Lifetime Manufacturer’s Warranty for the original purchaser, the warranty is not transferable.
Rhineland Cutlery warranties your cutlery purchase to be free from defects in material and workmanship. Any piece or component
found defective will be repaired or replaced free of charge. This warranty applies to the original purchaser. If you think you have a
defective product that is covered by this warranty, contact 1-800-960-2218 for further instructions.
Contact
If you require further information, or have any questions about our Sales Policy, please feel free to contact us:
Sherrick Holdings Ltd.
Box 4143 Sumas Way, Abbotsford, BC Canada V2S 8R1
1-800-960-2218
info@rhinelandcutlery.ca
This document was last updated on March 27, 2018
